GDPR
Data Rectification
If your account data is inaccurate, update or correct it using the link below.
Data Portability
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you. We will respond within 30 days.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
Right to Restrict Processing
You can request to limit or temporarily stop the processing of your personal data under certain circumstances. Please contact us at emrekoca86@gmail.com for assistance.
Right to Object
You have the right to object to certain types of data processing, including direct marketing or processing based on legitimate interests. Contact us to submit your objection at emrekoca86@gmail.com.
Contact Information
For questions regarding your personal data or privacy rights, contact our Data Protection Officer (DPO) at:
Email: info@mentorcons.com
Address: 6 Heron House, 149 Binley Road, CV3 1HX Coventry England, United Kingdom
Right to Lodge a Complaint
If you believe we have not addressed your concerns, you have the right to lodge a complaint with your national data protection authority.
Douglas Essa Dogs
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Need help?
Frequently Asked Questions
Why Order from ESSA UK?
What makes ESSA UK different?
ESSA UK is a UK-based small business focused on making the ordering experience simple, quick and reassuring. We hold items in UK stock, include Free UK tracked delivery on UK orders, dispatch quickly from our UK base, pack orders carefully, and offer friendly UK support before and after ordering.
Are ESSA UK items ready to dispatch?
Yes. Items shown as available on ESSA UK are held in our UK stock and ready to dispatch, unless a product page clearly says otherwise.
What does “UK stock” mean?
UK stock means the item is already held by ESSA UK in the UK. This helps us pack and dispatch orders quickly, with UK tracking provided after dispatch.
Is Free UK tracked delivery included?
Yes. Free UK tracked delivery is included for UK orders. Tracking details are sent once your order has been dispatched.
When will my order be dispatched?
Orders placed before 12pm Mon–Fri are dispatched the same working day. Orders placed after 12pm, at weekends or on bank holidays are usually dispatched the next working day.
How long does UK delivery usually take after dispatch?
UK orders are usually delivered within 2–4 working days after dispatch. Delivery times can vary slightly depending on the courier and location.
How are ESSA UK orders packed?
Each order is carefully packed in a sturdy ESSA UK branded box, with a focus on keeping your item protected and making the unboxing feel special.
What does “competitive overall value” mean?
For us, value is not just the product price. It also includes UK stock, Free UK tracked delivery, fast dispatch, careful packaging, friendly support and a smooth ordering experience from checkout to delivery.
Can I read reviews before ordering?
Customers can view verified ESSA UK reviews on Trustpilot.
Trustpilot link: Trustpilot
Which breeds do you stock?
We carry a curated range of breed-specific Douglas® plush dogs including Border Collie, Golden Retriever, German Shepherd, Chocolate Lab, Akita, Bernese Mountain Dog, and more. Stock changes regularly — browse the full collection to see what's available now.
Why buy from ESSA UK instead of ordering from abroad?
ESSA UK holds genuine Douglas® stock in the UK, meaning faster delivery, no import delays, no customs fees, and straightforward returns — all handled domestically.





