Shipping policy

Shipping Policy

We aim to deliver your order quickly, safely, and reliably. Please review our shipping information below.

1. Shipping Method

All UK orders are shipped via Royal Mail Tracked 48.

• Free UK delivery on orders of £20 or more.

• Orders under £20 are charged a flat £3.65 for Royal Mail Tracked 48.

Optional faster delivery (available on any order value, order before 12:00 PM Mon–Fri):

• Next Day+ Delivery – £4.65 (Royal Mail Tracked 24): next working day delivery aim. This service is not guaranteed; most parcels arrive the next working day, but Royal Mail may take longer.

• Guaranteed Next Day Delivery – £11.45 (Royal Mail Special Delivery Guaranteed): guaranteed delivery on the next working day.

This service includes:

• Estimated delivery within 2–4 working days after dispatch

• Full tracking information once your order has been shipped

2. Order Processing (Handling) Time

Please allow 1 working day of handling time in addition to the delivery estimate below.

• Orders placed before 12:00 PM (midday) on a working day are dispatched the same day.

• Orders placed after 12:00 PM, or on weekends or public holidays, are dispatched the next working day.

• Working days are Monday to Friday, excluding UK public holidays.

3. Delivery Times

Once dispatched, Royal Mail Tracked 48 typically delivers within 2–4 working days. The vast majority of orders (around 99%) arrive within this window.

Please note that delivery times are estimates provided by Royal Mail and are not guaranteed. In some cases — for example during peak periods, severe weather, postal strikes or local sorting-office delays — delivery can take longer, up to 15 working days after dispatch.

If your order has not arrived within the estimated window, please first check your Royal Mail tracking link and any "something for you" card left at your address or with a neighbour.

4. Tracking Information

Once your order has been dispatched, you will receive a dispatch confirmation email containing your Royal Mail tracking number.

You can track your order directly via the Royal Mail website.

5. Shipping Delays

While we do our best to ensure timely delivery, ESSA UK is not responsible for delays caused by Royal Mail or circumstances beyond our control.

If your order appears delayed, please contact us and we will be happy to assist.

6. Lost or Missing Parcels

Occasionally a parcel may be lost in transit. If your order has not arrived within the estimated window, please contact us at info@essauk.com with your order number. Please note that Royal Mail does not consider a parcel lost until 10 working days have passed after its due delivery date; a claim can only be opened after this period.

Because every order is sent with Royal Mail, any refund or replacement for a lost parcel must first be confirmed by Royal Mail. Our process is:

1. We open an official enquiry (case) with Royal Mail on your behalf.

2. Royal Mail investigates the tracking history and confirms whether the parcel has been delivered, is still in transit, or is lost.

3. Once Royal Mail confirms the parcel as lost, we will arrange a replacement or a full refund for you straight away.

Please note that we are unable to issue a refund or send a replacement before Royal Mail has completed its investigation, as we must reclaim the loss from Royal Mail. Royal Mail enquiries are usually resolved within a few working days, and we will keep you updated throughout.

7. International Shipping

We ship to selected countries outside the UK. International orders are sent via Royal Mail International Tracked and delivery times vary by destination.

International shipping rates (shown at checkout):

• Europe Zone 1 – £10.99 per item: Ireland, France, Germany, Denmark, Monaco.

• Europe Zone 2 – £11.99 per item: Austria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden.

• Europe Zone 3 – £14.99 per item: Switzerland, Norway, Iceland, Ukraine, Serbia, Albania, Andorra, Bosnia & Herzegovina, Kosovo, Moldova, Montenegro, North Macedonia, San Marino, Vatican City.

• World Zone 1 – £21.99 per item: Canada, Japan, South Korea, Hong Kong, Malaysia, Israel, UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, South Africa, Mexico, Brazil, Georgia, Kazakhstan, Kyrgyzstan, Uzbekistan.

• World Zone 2 – £24.99 per item: Australia, New Zealand, Singapore.

• USA – £24.99 per item.

All international rates are charged per item because each item is shipped as its own tracked parcel (for example, 2 items to Germany = £21.98). Zones follow Royal Mail International Tracked pricing. We do not ship to Russia or Belarus.

Free UK delivery and the £3.65 UK standard rate apply to UK addresses only. Next-day services are not available for international orders.

Countries we do not currently ship to: due to ongoing customs clearance issues, we have suspended shipping to Belgium, Bulgaria, Spain and Italy. Orders placed for these destinations will be cancelled and refunded in full.

Customs duties, import taxes and fees: international orders may be subject to customs duties, import VAT, handling charges or other fees levied by the destination country. These charges are not included in our prices or shipping costs and are the sole responsibility of the recipient. ESSA UK has no control over these charges and accepts no responsibility for them. If a parcel is refused or returned because customs charges were not paid, any return costs and charges incurred will be deducted from the refund.

8. Incorrect Address Information

Please ensure that your shipping address is entered correctly at checkout.

We cannot be held responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

📧 info@essauk.com