Terms of service

Terms of Service

Welcome to ESSA UK.
These Terms of Service (“Terms”) govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. About Us

This website is operated by ESSA UK.
Throughout the site, the terms “we”, “us” and “our” refer to ESSA UK.

For any questions, you can contact us at:
📧 support@essauk.com

2. Eligibility to Purchase

By placing an order on this website, you confirm that:

• You are at least 18 years old, and

• You are legally capable of entering into binding contracts under UK law.

3. Products and Descriptions

We take reasonable care to ensure that all product descriptions, images, and prices are accurate.
However:

• Product images are for illustrative purposes only.

• Minor variations in colour, packaging, or design may occur.

All products are subject to availability, and we reserve the right to discontinue any product at any time.

4. Prices and Payment

• All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.

• Shipping costs are shown at checkout.

• Payment must be made in full at the time of purchase.

We accept secure payment methods as displayed on our checkout page.

5. Order Acceptance

• Your order constitutes an offer to purchase.

• A contract is formed only when we confirm dispatch of your order.

• We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product availability

  • Pricing or description errors

  • Suspected fraud or unauthorised transactions

If your order is cancelled, you will receive a full refund.

6. Delivery

• Estimated delivery times are provided at checkout but are not guaranteed.

• We are not responsible for delays caused by events beyond our control (e.g. courier delays, customs, strikes).

Risk of loss or damage passes to you once the goods are delivered.

7. Returns and Refunds

Our Return & Refund Policy forms part of these Terms.

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

Full details are available on our Return & Refund Policy page.

8. Faulty Goods

If goods are faulty, not as described, or not fit for purpose, your rights are protected under the Consumer Rights Act 2015.

In such cases, you may be entitled to a repair, replacement, or refund.

9. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of ESSA UK or its licensors.

You may not copy, reproduce, distribute, or use any content without our prior written consent.

10. Limitation of Liability

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any matter that cannot be excluded under UK law

To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from the use of our website or products.

11. Personal Information

Your personal data is handled in accordance with our Privacy Policy and UK GDPR.

12. Changes to These Terms

We reserve the right to update or amend these Terms at any time.
Any changes will take effect once published on this page.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

If you have any questions about these Terms, please contact us at:

📧 support@essauk.com
ESSA UK